Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.

Under Fair Trading Act using this website you have agreed to all of our Terms & Conditions of this site and other applicable law.

If you do not agree to these terms and conditions, please do not use this site.

RETURN POLICY

There is no obligation under the Fair Trading Act that postage on returns is returned goods is refunded unless they are faulty, please note faults do not cover colour variations on products.

All returns must be Authorized via email first before returning.  Photos may be required for damaged items.

Unique Bridal Supplies takes great care with quality control to ensure all items are in working order. We also ensure all packaging of your purchase is to the highest standard so that it will reach you in perfect condition. Unique Bridal Supplies accepts no responsibility for goods damaged in transit.  In the event your order arrives damaged, please let Unique Bridal Supplies know immediately.

Customer is responsible for and pays return shipping fees and incurs all responsibility for the items and damages that they

may incur during the return shipping.  Items must arrive to us in NEW and UNUSED condition and must contain all original

product packaging.  Packaging must not be torn or damaged. If a customer chooses to return an item and the item is

damaged in the return shipment, the customer is still responsible for payment of the item and should file a claim with

the shipping company which they used for the return shipment.

All product items must be returned within 7 days of invoice.  No returns or exchanges will be excepted if the product was

ordered or invoiced more than 7 days prior.  All items must be returned in original packaging and undamaged.

All postage and handling on return orders shall be at the customer’s expense unless we have made an error on your order.

The original shipping cost is not refundable with returns unless the item is faulty.

PERSONALISED ORDER POLICY

No returns or exchanges will be given on Personalised items such as Unity & Christening/Baptism Candles (unless printing error occurs),  Pre made Personalised Bombonniere Boxes, custom made items such as all Pew Bows, and Personalised Cake Toppers (where hair colour changes have been made).

Orders with personalised or made to order items that are already in the process of being personalised cannot be cancelled.

PRINTING ERROR POLICY

Any printing errors made on behalf of Unique Bridal Supplies will be reprinted free of charge.   However errors that

are within the wording submitted by the client or have been approved will be reprinted at a cost to the client.  

It is the client's responsibility to check all wording and layout to ensure it is correct before order is processed.

COLOUR VARIATIONS POLICY

We recommend that if you are unsure on product sizes or colours, that you order a sample first before placing a main order

as we do not refund or exchange for change of mind or wrong selection.  Colours may vary slightly due to manufacturing process

specific to each product.  Although it is impossible to achieve an exact colour match for every item, small variations in colour serve to enhance the overall effect of your colour scheme.  Products seen on the online catalogue do not always represent an identical colour match.  Colour reproduction is limited beyond our control such as the hue/contrast settings on your monitor.

NO RETURNS OR EXCHANGES ON THE FOLLOWING PRODUCTS:

* No returns or exchanges on Food Boxes such as cake bags & Bombonniere Boxes.

* No returns or exchanges on Confectionery, Chocolates and Almonds.

* No returns or exchanges on Personalised items such as Candles (unless printing error occurs).

* No returns or exchanges on Pre made Bombonniere Boxes, and custom made items such as Pew Bows.

* No returns or exchanges on Clothing items such as Veils, Hooped Petticoats, Tiaras and Hair Pins, Shawls and Jewellery.

* No returns or exchanges on Clearance items.

*No returns or exchanges on bulk orders of 40 items or more.

*We are unable to accept refunds or exchange on earrings due to health regulations.

CANCELLATION OF ORDER POLICY

Cancellations of orders made within 24 hours of ordering will be subject to a 10% Cancellation Fee.

Cancellations cannot be made after 24 HOURS from the date your order was made as often orders are processed and

packed for sending at this stage, there are no exceptions to this policy. 

If you cancel your order after it is packed and shipped, we do NOT grant or accept any cancellations.

Orders with personalised or made to order items that are already in the process of being personalised cannot be cancelled.

FAQ’s

Q: What are the Delivery Time and Shipping Process?

A: Most of the orders are shipped within 24-48 hours from the day the order was placed.  Please note all orders placed on late Friday,

Saturday and Sunday will not be processed or sent until the following Monday. 

All orders placed after 12:00PM will fall to the next business day, this means that most orders will not be sent until the following business day, so please keep this in mind.

Please note if a product ordered is out of stock you will be notified and given a choice to swap it for a similar product , a refund or have

it on Back Order for when it arrives in stock again.

The following below are approx delivery times for Australia Post.

NSW   2 days

VIC     3-4 days

ACT    3 days

WA     4-5 days

QLD   1-2 days

TAS   4 days

SA     5 days

NT     5 days

Q: How will my order be sent?

A: All of our products are sent boxed to prevent any damages.  All items are sent via  e-parcel through Australia Post for easy

tracking of your orders.

A: How do I receive my order?
Q: We dispatch orders via Australia Post (Australia wide) and all products are e-parcel Registered.

Q: My order has been misplaced or damaged?
A: In the event your order arrives damaged, please let us know immediately.

In the event your order does not arrive within the stated time above, please track your parcel with your provided e-parcel  Number to track the where abouts of your order on Australia Post website.  Unique Bridal Supplies will not be responsible for tracking down parcels.

Q: My order is really urgent???????????????
A: If time is limited please let us know via email or phone 07 38009212,  If the product is in stock dispatch can be made by the next day or arranged Express Post can be made at extra cost.

A: What payment methods do you accept?
Q: We accept, Visa, MasterCard and Paypal as methods of payment,

please note credit card payments over the phone and fax will only be sent after 48 hours clearance.

Q: Do I have to order online?
A: ORDERING ONLINE IS PREFERRED.
If this is not convenient, you can order by Phone: 07 3800 9212,   or Fax an order on Fax: 07 3800 6372 (fax forms can be found on our website)

Please note we do not offer pick up of orders from the Studio.

Q: Do you accept international orders?
A: No. We only distribute orders within Australia at present.

Q: What happens to my Personal information?
A: Any personal information we receive will only be used for the purpose for which you provide it, and will not be

disclosed to any other purpose outside of Unique Bridal Supplies and is destroyed after your order has been received.

Q:  If I am not at home to accept my order when it arrives. What should I do?
A: If you are not home to receive your order we advise you to provide an alternative address (work address).
If you are not at home to receive the parcel, a card will be left so you can pick it up from your closest post office. 

Sometimes the card get accidently discarded, so if you believe your parcel should have arrived, check Australia Post website with your provided e-parcel tracking number  call Australia Post on 131318 with your e-parcel number for tracking.

Q: Did not receive an email Confirmation?
A: Some email addresses like gmail, yahoo, aol block the customer from receiving email with their Confirmation of order

or e-parcel tracking number or your inbox could need to be emptied.
If you did not receive an email do not be alarmed as we have your order. We ship within 24-48 hours from the placement of the order.

Q: Do you have a Catalogue?
A: We do not currently publish a catalogue of our products. Instead, in an effort to reduce our costs and pass the savings on to our customers, we only display our products through this site. We have access to the complete product lines of most of the major wedding supply companies, so we are continually adding new products.