|
Terms and Conditions
PLEASE READ
THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS
WEBSITE.
All users of this
site agree that access to and use of this site is subject to the following
terms and conditions and other applicable law.
If you do not
agree to these terms and conditions, please do not use this site.
RETURN POLICY
All product items must be returned within 7
days of invoice. No returns or exchanges will be excepted if the product
was
ordered or invoiced more than 7 days prior.
All items must be returned in original
packaging and undamaged.
All postage and
handling on return orders shall be at the customer’s expense unless
we have made an error on your order.
The original
shipping cost is not refundable with returns unless the item is faulty.
Any printing errors made on behalf of Unique Bridal Supplies
will be reprinted free of charge. However errors that
are within the wording submitted
by the client or have been approved will be reprinted at a cost to the client.
It is the client's responsibility to check all
wording and layout to ensure it is correct before order is processed.
Unique Bridal Supplies takes great care with
quality control to ensure all items are in working order. We also ensure all
packaging of your purchase is to the highest standard so that it will reach you in perfect condition. Unique Bridal Supplies accepts no responsibility for goods damaged in
transit. In the event your order arrives
damaged, please
let Australia Post know immediately.
Customer is
responsible for and pays return shipping fees and incurs all responsibility
for the items and damages that they
may incur during
the return shipping. Items must arrive to us in NEW and UNUSED
condition and must contain all original
product packaging.
Packaging must not be torn or damaged. If a customer chooses to return an
item and the item is
damaged in the
return shipment, the customer is still responsible for payment of the item
and should file a claim with
the shipping
company which they used for the return shipment.
We recommend that if you are unsure on
product sizes or colours, that you order a sample first before placing a
main order
as we do not refund or exchange for change of
mind or wrong selection. Colours may vary due to manufacturing process
to each product batch. Products seen online
do not always represent an identical colour match. Colour reproduction is
limited
beyond our control such as the hue/contrast
settings on your monitor.
NO
RETURNS OR EXCHANGES ON THE FOLLOWING PRODUCTS:
* No returns or
exchanges on Food Boxes such as cake bags & Bombonniere Boxes.
* No returns or exchanges on
Confectionery, Chocolates and Almonds.
* No returns or exchanges on Personalised
items such as Candles (unless printing error occurs).
* No returns or exchanges on Pre made Bombonniere Boxes, and custom made items such as Pew Bows.
* No returns or exchanges on Clothing items
such as Veils, Hooped Petticoats, Tiaras and Hair Pins, Shawls and Jewellery.
* No returns or exchanges on Clearance
items.
*No returns or exchanges on bulk
orders of 40 items or more.
*We are
unable to accept refunds or exchange on earrings due to health regulations.
CANCELLATION OF ORDER POLICY
Cancellations of orders made within 24 hours of ordering will be
subject to a
10% Cancellation Fee.
Cancellations cannot be made after 24 HOURS from the date your order
was made as often orders are processed and
packed for sending at this stage, there are no exceptions to this
policy.
If you cancel your order after it is packed
and shipped,
we do
NOT
grant or accept any cancellations.
Orders with personalised or made to order items that are already in
the process of being personalised cannot be cancelled.
FAQ’s
Q: What are the
Delivery
Time and Shipping Process?
A:
Most of the orders
are shipped within 48 hours from the day the order was placed. Please
note all orders placed on late Friday,
Saturday and Sunday will not be processed
or sent until the following Monday.
All orders placed
after 12:00PM will fall to the next business
day, this means that most orders will not be sent
until the following business day, so please keep this in mind.
Please note if a product ordered is out of
stock you will be notified and given a choice to swap it for a similar
product , a refund or have
it on Back Order for when it arrives in stock
again.
The following
below are approx delivery times for Australia Post.
NSW 2 days
VIC 3-4 days
ACT 3 days
WA 4-5 days
QLD 1-2 days
TAS 4 days
SA 5 days
NT 5 days
Q: How will my order be sent?
A: All of
our products are sent boxed to prevent any damages. All items are sent via
Registered Post through Australia Post for easy
tracking of your
orders.
A: How do I receive my order?
Q: We dispatch orders via Australia Post (Australia wide) and all
products are Registered Posted.
Q: My order has been misplaced or damaged?
A: In the event your order arrives damaged, please let Australia Post
know immediately.
In the event your
order does not arrive within the stated time above, please contact
Australia Post 131318 with your provided
Registered Post Number to track the where abouts of your order.
Unique Bridal Supplies will not be responsible for tracking down parcels.
Q: My order is
really urgent???????????????
A: If time is limited please let us know via email or phone 07
38009212, If the product is in stock dispatch can be made by the next day.
A: What payment
methods do you accept?
Q: We accept, Visa,
MasterCard and Internet Deposit as methods of payment,
please note credit
card payments over the phone and fax will only be sent after 48 hours
clearance.
Q: Do I have to
order online?
A: ORDERING ONLINE IS PREFERRED.
If this is not convenient, you can order by Phone: 07 3800 9212, or
Fax an order on Fax: 07
3800 6372
Please note we do not offer pick up of
orders from the Studio.
Q: Do you
accept international orders?
A: No. We only distribute within Australia.
Q: What happens
to my Personal information?
A: Any personal information we receive will only be used for the
purpose for which you provide it, and will not be
disclosed to any
other purpose outside of Unique Bridal Supplies and is destroyed after your
order has been received.
Q: If I am not
at home to accept my order when it arrives. What should I do?
A: If you are not home to receive your order we advise you to provide
an alternative address (work address).
If you are not at home to receive the parcel, a card will be left so you can
pick it up from your closest post office.
Sometimes the card
get accidently discarded, so if you believe your parcel should have arrived,
check with your local post office first or call
Australia Post on 131318 with your Registered Post number
for tracking.
Q: Did not
receive an email Confirmation?
A: Some email addresses like gmail, yahoo, aol block the customer
from receiving email with their Confirmation of order
or Registered Post
tracking number or your inbox could need to be emptied.
If you did not receive an email do not be alarmed as we have your order. We
ship within 48 hours from the placement of the order.
Q: Do you have a Catalogue?
A: We do not currently publish a catalogue of our products. Instead,
in an effort to reduce our costs and pass the savings on to our customers,
we only display our products through this site. We have access to the
complete product lines of most of the major wedding supply companies, so we
are continually adding new products.
|